FAQ

Where will my photography session take place?


Your studio session will take place at my home studio in Croydon North. I will send you my address, once your deposit has been paid and your booking is confirmed. 

For location shoots, I am happy to travel up to 30 mins for our session and will normally scout a location for you based on the area that we’re shooting. I am always open to your suggestions, however it's important that the chosen location lends itself to the style of photography that I offer.

When should we book you?


Honestly, as soon as you've decided that I am the photographer for you. I can only accomodate a limited number of sessions per week so I strongly suggest getting in touch as soon as you can, particularly if it's for a maternity or newborn session, as these are time sensitive!

How do I book?


Simply choose the collection that you feel best suits you and secure your booking with a $100 deposit. The balance is due, on or before the day of your shoot.

How should we prepare for the shoot?


We will discuss this in detail prior to your shoot and I will send you all the information you will need based on the type of session you have booked.

The pre-shoot consultation is an integral part of the service that I offer and it directly impacts the end result (Your images!). This casual session can be done, in person (at my home studio) online, over the phone or via email but it must take place prior to your photographic session.

When/How will I receive my images?


Your gallery of edited images will be made available to you within 14 days of your shoot, unless otherwise notified.

From here you will make your selections for prints/deliverables. Please allow two weeks for the delivery of high resolution files and up to four weeks for printed products

*Your proof gallery will automatically expire after 14 days, so in the event that an extension is required please notify me, in advance. If the gallery requires reactivation an administrative fee of 50.00 will apply.

How many images will we receive?


That will be determined by the collection you have chosen, except in the event that you choose the session only option (available for newborn sessions only) In this case you will receive 30 images to choose from.


Who owns the images from my session?


Whispering Willow Photography owns the Copyright in all photographs. When you engage my services you are consenting to the use of any image of the session for industry competitions and as required subsequent usage and for reasonable general promotional advertising for Whispering Willow Photography.


Can I take 'behind the scenes images?'


You are welcome to take 'behind the scenes' shots for your own records however please do not make these images publicly available on any online forum or any social media platforms without the consent of Whispering Willow Photography.

What can I use my images for?


You can share your images with family and friends and on unlimited social media platforms and you can print the images in any way you choose but please don't alter the images in any way (eg. cropping or adding filters)

I strongly suggest for the best possible result that you use only professional photography labs. There is a considerable difference in the quality between consumer labs and professional.

What if I accidentally lose my image files?


I strongly suggest that when you're sent your digital files, that you download them and store them in at least two different places. Eg. Your computer / Laptop + a hard drive, USB, Cloud Storage. If you misplace your images files, within 24 months of our session, please email me and I will resend them to you.